Refund & Return Policy

At The Porcelain Photo Lab, we take great pride in crafting custom porcelain photo plaques that hold deep personal value. Because each item is made-to-order using a photo you provide, we follow a specific return and refund policy outlined below.

1. Custom Product Policy

All products are custom-made based on your uploaded photo and specifications. For this reason, we do not accept returns or exchanges unless the item arrives damaged, defective.

2. Photo Approval Process

To ensure satisfaction, we may enhance or adjust your photo for optimal printing. If we require clarification, we’ll contact you before production.

3. Damaged or Incorrect Orders

If your item arrives broken, incorrect, or damaged during shipping, please contact us within 7 days of delivery with:

• Your order number

• Clear photos of the item and packaging

• A brief explanation of the issue

We will assess the situation and offer a replacement or refund, depending on the nature of the issue.

4. Refund Eligibility

Refunds are only processed if:

• The product is defective or incorrect due to our error

• Your order was canceled before production began

• The package was lost in transit (with verified tracking)

We do not offer refunds for:

• Incorrect photo submissions

• Misspelled names submitted by customer

• Delays caused by shipping carriers

5. Processing Refunds

Approved refunds will be processed to your original payment method within 5–10 business days. Refund timelines may vary based on your bank or payment provider.

6. Non-Returnable Items

Due to the personalized nature of our products, we cannot accept returns on:

• Custom ceramic photo plaques

• Uploaded digital images

• Gift cards or downloadable items (if offered)