Privacy Policy

At The Porcelain Photo Lab, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, upload a photo, place an order, or interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, shipping address, billing details, phone number.

• Uploaded Images: Photos submitted for product personalization.

• Payment Information: Processed securely via PayFast or other payment gateways (we do not store credit card details).

• Technical Data: IP address, browser type, device information, location data (used for currency, shipping).

2. How We Use Your Information

We use your information to:

• Process and ship your orders

• Personalize your product based on your uploaded photo

• Send order updates, invoices, or respond to your inquiries

• Improve our website functionality and user experience

• Send promotional or service-related emails (optional opt-in)

3. How We Protect Your Information

• All data is transmitted securely using SSL encryption

• Image files are only used for production purposes

• We never sell, rent, or share your personal information with third parties, except for:

  • Shipping partners (like DHL)

  • Payment processors (like PayFast)

  • Website service providers (only as needed)

4. International Data Transfers

As we serve customers globally, your information may be processed in countries outside your own. We ensure your data is handled according to strict privacy standards.

5. Cookies & Analytics

Our website uses cookies and analytics tools to:

• Remember your preferences (e.g., currency selection)

• Track performance and improve our content

• You can adjust cookie settings in your browser at any time.

6. Your Rights

You have the right to:

• Access your personal data

• Correct or delete your information

• Withdraw consent to marketing communications

• Request the deletion of your uploaded photo after order completion